Software Reviews – What our customers say…

Jasper has provided an excellent service to date and we are very close to be up and running he is very good to work with and has developed what will be an excellent system.

We have found the Executive Lounge Management System (ELMS) designed and created by Mr Paul Parkinson of Ideal Business Services, to be user friendly, helpful and a timely addition to the Iyanola Executive Lounge. The support service provided by Ideal is also commendable.

Dominica Air & Sea Ports Authority was introduced to Ideal Business Services by our friends at St Lucia Air & Sea Ports Authority.
Presently, we have ASMIS installed and it is being used at both of our airports effectively. We are very satisfied with the level of support and the fact that ASMIS can be customized to suit our needs. The Ideal Business Services staff that we deal with are very friendly, professional and highly competent.
The willingness to fulfill our requests and also make recommendations really builds our confidence in Ideal and gives the assurance that they work with the customer’s best interest at heart. Thank you Ideal.

Meyer Agencies Ltd. have been in the ship agency business for over 130 years. We decided to look for a ship scheduler program to assist in pre-planning and berth allotments for shipping in Bermuda. We approached Ideal Business Services Ltd. with our plans. Their knowledge and expertise in ship software solutions were of great value. Ideal Business Services listened to our needs and tailored a program as per our specifications.
Meyer Agencies Ltd. with this new “Ships Scheduler” program will be the leader in Bermuda when it comes to arranging and scheduling vessel calls, thanks to Ideal Business Services Ltd.
Meyer Agencies have future plans to expand our “Ships Scheduler” to entail all local marine operations and with Ideal Business Services Ltd. assistance we know this will be a great success.

With reference to the UNITRACK system your company installed for us over 10 years ago, it still remains the foremost tool for our operations.
During this time we have seen many changes, one of which is a significant increase in throughput and container related work, which your system has helped to manage to enormous effect. We thank you for your support and appreciate the fact no matter what, your company is always there to help.

I am writing in connection with the UNITRACK-D depot management software. I believe we are entering our 10th year with this software now.
In that time it has given us the ability to control the containers of various third parties and to provide them with timely and accurate information. This has helped us to increase our business in a controlled and profitable way through system upgrades and other features added when necessary. I believe we have a bespoke system which forms a sound basis for our business to continue to grow and perform efficiently in the coming years.

As a long-standing customer of Ideal I am pleased to put in writing our appreciation of the services that you have provided for us over the years. The Ideal Warehousing and Coldstorage Solution (WACOS) has provided us with many benefits, including:

• Seamless and rapid flow of information from receipt to dispatch of customers’ goods
• Accurate stock control
• Full product traceability
• Better coldstore / warehouse space utilisation
• Excellent communication with customers via automatic email facility

In addition, Ideal’s support has always been first-rate and you’ve always been there when we need you. In summary, I would have no hesitation in recommending your services to any other organisation.

The Saint Lucia Air & Sea Ports Authority (SLASPA) is fortunate to have benefited from the programming services of Ideal Business Services Ltd. Ideal have transformed our air and sea port operations by effectively utilizing technology to design and implement the type of information systems that have resulted in increased operational efficiencies throughout SLASPA.
Their high level of professionalism, dedication and exceptional programming skills have contributed to the smooth transition from manual processes to fully automated information systems. Their ability to communicate effectively with users at all levels in the organization has enabled Ideal to define clear and accurate user requirements thereby providing functional and user-friendly technology solutions to SLASPA.
Ideal continues to provide reliable support for the information systems implemented thus far and SLASPA envisages a long-term business relationship with them towards the attainment of a fully automated business entity.

As one of the world’s largest container shipping companies, Mediterranean Shipping Company (MSC) operates in all the major ports across the globe.
Our growth has been achieved through our dedication and commitment to meeting customers’ needs and exceeding their expectations.
Working closely with partners who share our ethos is very important to us. We know from working closely with Ideal Business Services Ltd, that you share the same values and principles as us. Ideal Business Services Ltd have shown themselves to be friendly, flexible and responsive to our needs.
Ideal’s container control computer systems have helped improve our operations aswell as our internal and external communications. This has enabled MSC (UK) to continue to provide the high level of service to our customers.
Thank-you for your assistance.

We feel the bespoke chemicals trading system that Ideal have designed and implemented for us has given our company tremendous benefits, including most importantly accurate stock control together with the control of sale and purchase contracts, sales invoicing, control of product blending and production, all interfacing directly with the financial accounts system. The solution has been bespoke designed to meet our exact requirements and the additional modifications and ongoing support have been excellent in every respect.
Ideal is always there when we need you – which means that WSB is always there when our customers need us!

I am writing in connection with the bespoke bulk liquids storage solution which Ideal developed for us.
It has given us:

• The ability to control customers’ stocks with a high degree of accuracy and reliability and to furnish our customers with timely information
• The facility to control production and blending processes to meet the needs of our customers
• The recording of information to meet the requirements of HM Customs and to ensure complete traceability as required by the many Food Standards auditors

We thank you for your help and support, it has been much appreciated. We look forward to the good relationship that we have built up continuing for many years to come.